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IDES announces staggered application schedule for those filing for unemployment

Illinois Flag – Studstill Media Photo

SPRINGFIELD – Many recently unemployed Illinois residents have experienced difficulty in applying for benefits during the pandemic crisis. It was announced that the Illinois Department of Employment Security has taken several steps to improve the claims process, including website upgrades and call center staffing and hours changes, but they do ask some cooperation from the public. They are now asking individuals to adhere to an alphabetized schedule when filing for claims.
Online Filing Schedule:
• Those with last names beginning with letters A-M will be asked to file their claims on Sundays, Tuesdays, or Thursdays.
• Those with last names beginning with letters N-Z will be asked to file their claims on Mondays, Wednesday, Fridays.
• Saturdays will be available for anyone to accommodate those who could not file during their allotted window.
Call Center Filing Schedule:
• Those with last names beginning with letters A-M will be asked to call on Tuesdays and Thursdays between 7:30am – 6pm.
• Those with last names beginning with letters N-Z will be asked to call on Mondays and Wednesdays between 7:30am – 6pm.
• Fridays (7:30am – 6pm) will be available for anyone to accommodate those who could not file during their allotted window.

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