Open Modal
On Air Now
Up Next

Illinois American Water delays shut offs and late fees until September

Streator Water Tower – Studstill Media Photo

STREATOR – Customers of American Water struggling to keep up with bills will have a little longer to catch up. In March, American Water voluntarily placed a moratorium on customer accounts to prevent shut off for non-payment and late fees for late payments. The company also reinstated service for customers who were previously shut off for nonpayment. An Illinois Commerce Commission order approved in June allowed for the reinstatement of utility procedures for nonpayment and late payments at the end of July. Illinois American Water is holding off on reinstating these procedures until September. This means a customer with an unresolved past due balance would see a late fee applied to their August service(s). This bill would be issued in September.
“We want to help our customers who are experiencing a hardship, whether it be due to COVID-19, loss of employment or health concerns. We understand it can be hard to get back on track once an account falls behind. This is why we have several options to help customers, including financial assistance,” said Vice President of Operations Elizabeth Matthews.

Recommended Posts

Loading...